FAQ - Frequently Asked Questions
Our FAQs are updated regularly to keep you in the loop. If you are not finding a solution here, please call 505-394-1599 or email [email protected]. Updated September 17, 2024.
Who is Betty Nugz?
Betty Nugz is a licensed cannabis dispensary with digital storefronts on Weedmaps.com and Leafly.com. Unlike other dispensaries, Betty Nugz is delivery only. Betty Nugz delivers flower, edibles, extracts, pre-rolls and accessories to recreational and medical clientele in Santa Fe.
Give us a call or order online to get your cannabis goodies delivered discreetly. Delivery hours are from Monday thru Saturday, 10AM- 6PM; closed Sunday.
NOTE: If you are having technical issues with Weedmaps or Leafly, we are here to help. Please give us a call during business hours at 505-394-1599.
Give us a call or order online to get your cannabis goodies delivered discreetly. Delivery hours are from Monday thru Saturday, 10AM- 6PM; closed Sunday.
NOTE: If you are having technical issues with Weedmaps or Leafly, we are here to help. Please give us a call during business hours at 505-394-1599.
How does Betty Nugz cannabis delivery work?
OPTION 1: Call in your order during business hours, Monday thru Saturday, 10:00 AM - 6:00 PM. For age verification, send a text with a clear photo of your ID and medical card, if applicable, to 505-394-1599.
OPTION 2: Place your order online at Weedmaps.com with "Betty Nugz Delivery"
Navigate to Betty Nugz Delivery on Weedmaps.com or click HERE. Create an account, enter your information as prompted, be sure to upload a picture of your government-issued identification (ID) for age verification (for first-time customers). Once your profile is complete, start shopping! Add your products to the shopping cart, proceed to checkout, customize the delivery and payment details to your needs. You will receive an order confirmation and a notification when your order is on the way. Please have your payment method and ID in-hand upon delivery. We accept cash and debit card payments upon delivery. NOTE: For medical patients ordering on Weedmaps.com, Excise tax is included in your order total; however, you will NOT be charged tax upon delivery. For medical patients with valid ID, taxes are removed per New Mexico State law. Non-cannabis products are subject to local sales tax regardless of medical/recreational status.
OPTION 3: Place your order online at Leafly.com with "Betty Nugz"
Navigate to Betty Nugz on Leafly.com or click HERE. Create an account or checkout as a guest. Enter your information as prompted.
NOTE: If you are having technical issues with Weedmaps or Leafly, please give us a call at 505-394-1599, and let us know so that we can get you taken care of :) For example, if your order gets canceled automatically after you submit, it's an error; or if you are having trouble building your cart; etc... Hiccups with technology happen occasionally; our storefront partners are always working hard to get the bugs fixed. Let us know so that we can better serve you.
OPTION 2: Place your order online at Weedmaps.com with "Betty Nugz Delivery"
Navigate to Betty Nugz Delivery on Weedmaps.com or click HERE. Create an account, enter your information as prompted, be sure to upload a picture of your government-issued identification (ID) for age verification (for first-time customers). Once your profile is complete, start shopping! Add your products to the shopping cart, proceed to checkout, customize the delivery and payment details to your needs. You will receive an order confirmation and a notification when your order is on the way. Please have your payment method and ID in-hand upon delivery. We accept cash and debit card payments upon delivery. NOTE: For medical patients ordering on Weedmaps.com, Excise tax is included in your order total; however, you will NOT be charged tax upon delivery. For medical patients with valid ID, taxes are removed per New Mexico State law. Non-cannabis products are subject to local sales tax regardless of medical/recreational status.
OPTION 3: Place your order online at Leafly.com with "Betty Nugz"
Navigate to Betty Nugz on Leafly.com or click HERE. Create an account or checkout as a guest. Enter your information as prompted.
NOTE: If you are having technical issues with Weedmaps or Leafly, please give us a call at 505-394-1599, and let us know so that we can get you taken care of :) For example, if your order gets canceled automatically after you submit, it's an error; or if you are having trouble building your cart; etc... Hiccups with technology happen occasionally; our storefront partners are always working hard to get the bugs fixed. Let us know so that we can better serve you.
What forms of payment does Betty Nugz accept?
Pay with cash upon delivery: Select cash at checkout when ordering online. Your Betty Nugz Delivery Driver will collect your cash payment upon delivery. For security purposes, Drivers do not carry extra cash and coins. Exact cash and coin is preferrable; if you do not have exact change for payment, your order total will be rounded up to the nearest dollar when paying cash. Please have your payment ready and your ID for verification. NOTE: For medical patients ordering on Weedmaps.com, excise tax is included in your order total; however, you will NOT be charged tax upon delivery. For medical patients with valid ID, taxes are removed per New Mexico State law. Non-cannabis products are subject to local sales tax regardless of medical/recreational status.
Pay with debit card upon delivery: Chime and Debit cards are accepted. A processing fee is applied at the time of purchase ($3.50); also, your order total will round up to the nearest multiple of five, and you will be given change for the difference between your order total and rounding up. Unfortunately, we do not currently accept Apple Pay, credit cards, cash apps or tap payments.
Pay with debit card upon delivery: Chime and Debit cards are accepted. A processing fee is applied at the time of purchase ($3.50); also, your order total will round up to the nearest multiple of five, and you will be given change for the difference between your order total and rounding up. Unfortunately, we do not currently accept Apple Pay, credit cards, cash apps or tap payments.
What is the delivery fee?
Delivery is free with $20 minimum purchase in the Santa Fe area. Please check the storefronts for more details based on your exact location.
Are you employees of Weedmaps or Leafly?
No, Betty Nugz is independently owned and operated.
Is it legal to buy cannabis from Betty Nugz?
Yes, Betty Nugz is licensed with the State of New Mexico and operates in compliance with all state laws in New Mexico. CCD-MICB-2024-0007. For more information, please visit the Cannabis Control Division of the Regulation and Licensing Department: www.rld.nm.gov/cannabis. The Cannabis Control Division is the regulatory agency in state government that oversees the licensing of cannabis businesses and the enforcement of cannabis industry rules and regulations.
Betty Nugz staff and drivers undergo state-mandated background checks upon employment and periodically during employment. Drivers are qualified for employment based on certain criteria such as their official Motor Vehicle Reports (MVRs) as well as a national + local background check. Upon employment, staff and drivers are required to successfully complete training courses related to the cannabis industry and HIPPA compliance in addition to obtaining a Food Handling Certification.
Betty Nugz staff and drivers undergo state-mandated background checks upon employment and periodically during employment. Drivers are qualified for employment based on certain criteria such as their official Motor Vehicle Reports (MVRs) as well as a national + local background check. Upon employment, staff and drivers are required to successfully complete training courses related to the cannabis industry and HIPPA compliance in addition to obtaining a Food Handling Certification.
How old do I have to be to order from Betty Nugz?
You must be 21+ to purchase cannabis. It’s illegal for anyone under the age of 21 to buy, possess, or use adult-use cannabis in New Mexico, just like alcohol. Individuals between the ages of 18-21 may enroll and purchase cannabis as part of the Medical Cannabis Program. Proof of an individual's medical qualification is required at the time of purchase. Individuals under the age of 18 may enroll with a registered adult caregiver who is in the Medical Cannabis Program. A minor patient may not purchase medical cannabis. A minor's registered caregiver must purchase cannabis for the minor.
How do you verify my age?
Upload a photo of your unexpired government-issued ID as prompted by Weedmaps or Leafly. Your ID will also be checked upon delivery.
If your ID isn't uploading, send a photo of your ID via text message to our phone number: 505-394-1599 so that we can verify your age and, if applicable, include your state-issued medical recommendation if you are a medical patient.
If your ID isn't uploading, send a photo of your ID via text message to our phone number: 505-394-1599 so that we can verify your age and, if applicable, include your state-issued medical recommendation if you are a medical patient.
What forms of identification (ID) are accepted?
Betty Nugz accepts valid, unexpired, government-issued IDs bearing a photograph, expiration date, and date of birth. Examples include state-issued driver's licenses, state-issued ID cards, or passports. We accept valid, unexpired medical cannabis identification cards. Your ID will be verified within your customer profile and upon delivery.
Is my personal information secure?
Data security and customer privacy is a top priority. We do not sell your information nor do we work with scam companies as service providers. Our inventory software provider for Betty Nugz is HIPAA-compliant with Type 1 attestation and integrated into the state-mandated seed-to-sale cannabis tracking software, Biotrack. An in-depth third-party audit was completed that confirmed the inventory software itself and company practices meet high federal regulatory standards.
Where does Betty Nugz deliver?
Betty Nugz delivers to Santa Fe and nearby surrounding areas.
We do NOT deliver to the following locations:
We do NOT deliver to the following locations:
- Public or private school (K-12) (e.g., an elementary school);
- College campus (e.g., a frat house, dormitory);
- Prison, reformatory, veterans’ home, or state capitol grounds;
- Locker or similar package storage service (e.g., a storage facility); or
- Business that sells alcohol (e.g., liquor store).
- Federal Public Housing identified at http://resources.hud.gov.
Am I required to tip the driver?
Tips are not required; however, it is always very much appreciated.
How much adult-use cannabis can I purchase at one time? Are there weekly or monthly limits?
Per state regulations, eligible recreational users can buy up to the legal possession limit at one time. That’s 2 ounces of cannabis, 16 grams of concentrate and 800 milligrams of edibles. However, there is no limit to the number of purchases a consumer can make in one day. There is also no weekly or monthly limit for adult-use consumers. Medical patients can purchase up to 15 oz every 90 days. Please see the New Mexico Regulation and Licensing Department Cannabis Control Division for more information, www.rld.nm.gov/cannabis.
How long does delivery take?
Delivery times depend on your location and when you place your order. We strive to deliver your order within the hour, but it may take longer depending on logistics.
Can I track my delivery?
You will receive text/email updates regarding the delivery status from the app and/or your Betty Nugz Driver.
How do I know the quality of your products?
We source products from licensed, reputable growers and manufacturers. We also have quality control measures in place to ensure that all products meet high standards.
Will Betty Nugz have additional products available online?
Absolutely. We are always looking to stock high-quality products from cannabis businesses that are licensed by NMRLD CCD. If your favorite products are not currently on the menu, please feel free to email [email protected].
What's the difference between medical and adult-use cannabis a.k.a. recreational?
Per the New Mexico Regulation and Licensing Department Cannabis Control Division, medical cannabis is cannabis consumed by a patient who is experiencing an illness, such as anxiety or the side effects of chemotherapy, that is known to be helped by cannabis consumption. Patients must be seen by a medical provider who is specially authorized to prescribe patients to use medical cannabis. A patient then receives a medical card and can purchase up 15 oz of cannabis every 90 days tax free. Medical cannabis can also be sold in servings up to 50mg of THC with no limit of the number of servings sold per container. This is higher than the adult-use limits of 10 mg per serving and 100 mg per package.
Adult-use cannabis is available for sale to anyone 21 and older. Adult-use cannabis can be purchased up to 2 ounces of cannabis, 16 g of concentrate and 800 mg of edibles and is subject to state taxes. There is no monthly limit to the amount of adult-use cannabis an eligible buyer can purchase.
Other than the packaging limitations, the plants and everything derived from them are the same. Click here for more information.
Adult-use cannabis is available for sale to anyone 21 and older. Adult-use cannabis can be purchased up to 2 ounces of cannabis, 16 g of concentrate and 800 mg of edibles and is subject to state taxes. There is no monthly limit to the amount of adult-use cannabis an eligible buyer can purchase.
Other than the packaging limitations, the plants and everything derived from them are the same. Click here for more information.
Can I purchase cannabis as a qualifying medical patient and also adult-use cannabis?
Yes, once a qualifying medical patient has reached their monthly medicine limit, they can purchase adult-use products and they will pay excise taxes on those products.
What taxes are required for purchasing cannabis products and non-cannabis products?
Non-cannabis products are subject to local sales tax. Medical patients do not pay state excise tax or local sales tax for cannabis. Purchases for recreational cannabis are subject to a 12% excise tax as well as local sales tax.
NOTE: For medical patients ordering on Weedmaps.com, Excise tax is included in your order total; however, you will NOT be charged tax upon delivery. For medical patients with valid ID, taxes are removed per New Mexico State law.
NOTE: For medical patients ordering on Weedmaps.com, Excise tax is included in your order total; however, you will NOT be charged tax upon delivery. For medical patients with valid ID, taxes are removed per New Mexico State law.
Does Betty Nugz offer discounts and promotions?
Absolutely, who doesn't love a hook up?! We offer discounts and promotions regularly. Sign up on the Buds page at BettyNugz.com to be notified by email for exclusive deals and flash sales.
What is your Return Policy?
We follow the New Mexico Cannabis Control Division rules and regulations [NMAC 16.8.2.40(I)], and all applicable state and local laws, as updated from time to time, regarding product returns. If an issue arises, please email [email protected] or call/text 505-394-1599 within 24 hours.
What if my question was not answered here?
Please send us an email at [email protected] or call 505-394-1599 for more information.
